Shipping policy

Shipping policy

Shipping Policy for Lilah's Place

Thank you for shopping with us! We are proud to offer custom printed keepsakes. Below is our shipping policy to ensure you have all the details you need about your order.

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1. Order Processing

• Processing Time: Orders are typically processed within 2-3 business days. This time frame is required for printing, quality checks, and preparing your item for shipment. Please note that processing times may vary depending on the product type and volume of orders.

2. Shipping Time

• Domestic Shipping (U.S.): Shipping times within the United States typically range from 3-7 business days after your order has been processed. However, some items may take longer depending on the location and shipping method selected.
• International Shipping: For international orders, delivery times typically range from 7-21 business days depending on the destination country, customs processing, and local postal services. Please be aware that international orders may incur customs duties and taxes, which are the responsibility of the customer.
• Shipping Method: The shipping method will be selected based on the size, weight, and destination of your order. You will be notified of the shipping carrier and tracking information once your order has been shipped.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the weight of the items in your order and the destination. We offer various shipping options, including standard and expedited shipping methods.
• Free Shipping: We occasionally offer promotions that include free shipping. Please check our website or subscribe to our newsletter for the latest offers.

4. Tracking Your Order

• Once your order has been shipped, you will receive an email with tracking information. This will allow you to track your package and see its delivery status.
• Please note that tracking information may take a few hours to update after your order has been dispatched.

5. Delays and Shipping Issues

• While we strive to ensure timely delivery, please be aware that shipping times can sometimes be impacted by factors outside of our control, such as high order volumes, weather conditions, or issues with the shipping carrier. We will keep you updated if there are any delays.
• In the case of lost, delayed, or damaged shipments, please contact us as soon as possible. 

6. Address Accuracy

• Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or lost items due to incorrect or incomplete address information. If you notice any errors in your shipping address, please contact us immediately to make corrections before your order is shipped.

7. Returns and Exchanges

• Since our products are made-to-order, we do not accept returns or exchanges unless the item is damaged or defective. If there is an issue with your order, please contact us within 30 days of receiving your package, and we will assist you with a replacement or refund.

8. Contact Us

If you have any questions about shipping or need assistance with your order, please reach out to our customer service team at Wellness@LilahsPlace.org

 We're here to help!

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Thank you for your understanding and support. We are committed to providing you with quality products and a smooth shopping experience.